Frequently Asked Questions

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    Where is your office?
    Counselor in Haden Park AreaWe offer in-person therapy services for those living in the greater Phoenix area, and we also offer online counseling services for individuals residing anywhere in Arizona. All online therapy sessions use secure videoconferencing technology. Our office is located near the McCormick Ranch community in Central Scottsdale at the Hayden Park executive plaza: 10613 N Hayden Rd, Ste J-100 & J-103 Scottsdale, AZ 85260
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    How much does therapy cost and do you take insurance?
    The cost for mental therapy in Arizona varies on the provider and if you utilize insurance.

    At Claibourne Counseling, we do not bill insurance directly, we are considered an out-of-network provider. Some insurance companies will reimburse a portion of the sessions if the plan allows – it just depends on what the out-of-network coverage is. We encourage you to call your provider to determine your coverage benefit.

    Prices range from $130 to $190 per 50-minute session and $230 to $290 per 80-minute session. Family and Couples therapy costs the same per session as Individual therapy. Cash, credit cards, and HSA debit cards are accepted.

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    What precautions are you taking for COVID-19?
    We are taking all CDC recommended measures to keep our environment sanitary. We have masks available in office, as well as sanitizer and sinks for hand washing. Our office is configured to allow for social distancing so it is your decision to wear a mask or not – whatever you feel most comfortable with. Please feel free to reach out to us directly for any specific questions you may have!

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    What are the counseling services offered at Claibourne Counseling?
    Every person’s story is special and deserves an individualized approach. We utilize EMDR, CBT, DBT, EFT, Play Therapy, Solution-Focused Therapy, Family Systems Work, and The Gottman Method. Our goal is to validate and meet you where you are while also challenging you beyond your comfort zone. We believe in holding a safe space where you can be heard and where we can work together to help you become your best self.

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    Have the Claibourne therapists been in therapy personally?
    Heck yeah, we have!! Therapy has helped us become better people and better therapists, too! We make it a goal to practice what we preach!

    Taking care of yourself and your mental health is not a shameful thing; you can be proud that you are doing everything in your power to be the best version of yourself.

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    How long are the therapy sessions?
    Our first appointment will be 80 minutes. This gives us time to get to know each other, break the ice, assess your goals, and see what’s been working and what has not been serving you. After the first session, we offer both 50-minute and 80-minute sessions, depending on your needs.

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    How many times per week should I see a therapist?
    We encourage new clients to attend once per week for the first 4-6 weeks. This schedule allows for a working relationship to grow and gain momentum.

    When the time is right, we will adjust your sessions to bi-weekly or on an as-needed basis. Graduating to less frequent sessions is a win; it’s just about learning how to use the innate power within you to move forward.

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    How long does therapy last?
    There is no easy answer to how long therapy takes because every individual is unique! Some see improvements in just a few sessions, and others need several months to feel significant changes. We believe in you!

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    Is it OK to contact my therapist in between sessions?
    Life happens! If there is something that comes up for you that you would like to discuss sooner than later, you can absolutely reach out to schedule a therapy session ASAP. Rescheduling and cancellations are an obvious one that happens all the time for me. Additional emails or voicemails about other matters once in a while are typically fine, however, each therapist maintains their own personal set of boundaries around contact between sessions so they will let you know directly.

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    Do you have evening appointments available?
    This depends on the individual therapist. We will do our best to accommodate your scheduling needs. Typically, there is some evening availability, but those slots are limited – work/life balance in action!

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    With what ages do you work?
    This depends on the individual therapist. We typically work with adults of all ages, both male and female. We also work with children and adolescents ages eight and up.

    If you are looking for therapy for a younger child, we’d be happy to assess and discuss if we would be a good fit. If not, we can refer you to someone who is!

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    Do you work with couples and families?
    We typically work with couples and family groups on a case-by-case basis. If you’d like to have a consult to see if we would be a good fit for your needs, please don’t hesitate to reach out!

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    Do you allow therapy pets in your office?
    We love animals! You can absolutely bring your emotional support animal. We want you to get the most out of your session and having your therapy pet plays an important role.

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    Do you have a cancellation policy?
    We understand life happens. However, once we schedule your appointment, that time is reserved in our schedule for you.

    If you do have to cancel a session, we require 24-hour advance notice. The full fee for the session will be charged if the required advance notice is not received. That said, please know that we will do our best to be flexible with you in an emergency.

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    Can I talk to a therapist online?
    You absolutely can! At Claibourne Counseling we offer online therapy for anyone residing in the state of Arizona. You’ll need a computer, tablet, or smartphone with video capability and a reliable Internet connection. You should have a quiet space for some privacy with little background noise to focus and hear each other. It’s super easy – we’ll email you a link, and you’ll be able to jump right into the video therapy session knowing your privacy is protected just the same as if you were in the office.

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    How do I get emergency mental health treatment?
    It is a good idea to ask your primary care doctor for initial direction for mental health services to help you choose the type of provider might be the best fit for your needs. Your insurance company may also be able to provide you direction and resources. The numbers on the back of your insurance card sometimes contain a mental health hotline or a main customer service line which would put you in the touch with providers.

    For more immediate concerns, please refer to these resources:
    Emergency Medical Services – 911
    988 Suicide and Crisis Lifeline – 988 or (800) 273-8255
    SAMHSA Treatment Referral Helpline – (877) 726-4727
    Phoenix/Maricopa County Crisis Hotline – (602) 222-9444
    Phoenix/Maricopa Non-Crisis Warmline – (602) 347-1100

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    How do I start working with you at Claibourne Counseling?
    You can reach us directly via phone at (480) 485-8824, email us at, or message us on Facebook @ClaibourneCounseling. We will then set up a free 20-minute consultation to determine if we are a good fit for each other.

    Because therapy works best when you are comfortable with your provider, it’s important that you find someone with whom you feel on the same page. During our consultation, we will hear the reasons you’re seeking therapy and the goals you want to achieve from our sessions. We will then explain our approach and ideas for you.

    If we mesh, we will set up your first appointment. If not, no worries… we will make it a point to refer you to another counselor we think might suit you. The most important thing is that you are matched with a therapist with whom you feel compatible!

More FAQs About Therapy

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    Who benefits from therapy?
    We have yet to meet an individual who has not found significant benefits from therapy!

    In the past, there was a stigma that only mentally ill people go to therapy. But the truth is that the majority of people who receive counseling are everyday people just like you.

    Let’s face it; life is hard, and sometimes we have hurdles we would like help managing. We want to know if we are on the right path in life, if we are performing optimally in our jobs and relationships, and, overall, we want and NEED a safe space where we can be totally honest and validated.

    And, yes, of course, therapy benefits those struggling from more serious issues… BUT it is also great for those just wanting clarity, peace of mind, and direction.

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    When should you get marriage counseling?
    It is not uncommon for a relationship to change over time – this can happen fairly early on or after years together. Without conscious positive actions to maintain strong bonds, couples can grow apart. Even couples who are doing well together can benefit from the improved communication skills and relationship strategies offered in couples counseling.

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    Do unmarried couples go to counseling?
    Of course – all the time! In our society today, legal marriage does not define a couple. Anyone in a close relationship can benefit from couples counseling. This includes life partners, boyfriends/girlfriends, couples considering premarital counseling, and even best friends or business partners going through bumps in their long-term relationship.

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    What is the success rate of couples/marriage counseling?
    Success rates are always highly variable and largely dependent on the amount of effort each individual puts into the process. That said, studies indicate that couples counseling has around a 70% success rate when utilizing Emotionally Focused Therapy and The Gottman Method. These therapy methods provide evidence-based tools to effectively rebuild closeness and connection when both people are committed to the relationship and making it work.

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    Should I see a psychiatrist, psychologist, or therapist?
    All are licensed mental health professionals who can treat behavioral problems. However, each has varying degrees of education and specializations. Please read our full blog: The Differences Between Counselors, Therapists, Psychologists, and Psychiatrists and Which Should I Choose?

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    What are the five stages of counseling?

    Counseling is a process that brings about change – but it doesn’t happen all at once! Most therapists follow a set of five basic stages from the beginning to the end of the therapeutic process. Knowing this outline in advance can help you know what to expect and be prepared for as you enter therapy for the first time. Read all about the five stages of counseling here!